Refund policy

Return & Refund Policy

Because our products are made to order, we do not accept returns unless the item delivered is different from the product that was ordered.

If your order arrives damaged during shipping, please contact us within 12 hours time and include photos of the damage so that we can work with the shipping company. We will gladly work with you to replace any damaged items.

Orders may be canceled within 48 hours of purchase for a full refund.
After 48 hours, 50% of the item cost will be retained by Mountain Maple Woodworks if the order is canceled.

Once you are notified that production has begun, the full cost of the item will be retained, as materials and labor will have already been committed to your order.